Frequently asked questions

Placing an order at the Celta Store is very simple:

1. Browse the store and add the products you want to your cart.
2. Go to your cart and review your order.
3. Click on "Proceed to checkout".
4. Enter your shipping and billing information.
5. Select your preferred shipping method and payment method.
6. Confirm your order and you will receive an email with the purchase confirmation.

If you have any problems during the process, you can contact us through https://rccelta.es/gl/escoitamos/ by selecting "store" as the reason.

The Rio1923 project has its own online store, enter now at rio1923.gal. If you want to combine products from both stores, you will have to place two separate orders.

It is not necessary to have an account on tenda.celta.gal to make a purchase on our website. However, we recommend creating a user account to ensure better after-sales service, especially if you have the Celtista card.

Once you have made a purchase, you will receive a purchase confirmation in your email. We will also send every status update of your order so you can know how it's progressing.

It is not possible to modify an order once it has been completed; it will be necessary to cancel it and place a new one. To request a cancellation, please contact us via https://rccelta.es/gl/escoitamos/, selecting "Store" as the reason.

If the order has already been processed, cancellation will not be possible. You will need to proceed with a return once the order has been received.

Important: If the purchased product includes customization and it has already been applied, it cannot be cancelled.

Each time we update your order, you will receive an email with its status.

Contact us directly via we listen at https://rccelta.es/gl/escoitamos/ by selecting "store" as the reason.

You can only place orders online, at tenda.celta.gal or rio1923.gal.

You can pay for your order by credit card (Visa, Mastercard, Maestro, Amex), BIZUM, Google Pay, Apple Pay, or PayPal.

Yes. In the last step of the purchase process, you will need to choose the payment method.

Absolutely. The Club's online store uses encryption systems and secure payment platforms, so your personal and banking details are always protected.

We only work with trusted payment providers (Visa, Mastercard, PayPal, or Bizum) and adhere to the highest online security standards.

The amount will be charged at the time of purchase.

Yes. You can request an invoice for the order through https://rccelta.es/gl/escoitamos/ By selecting "store" as the reason.

Your order will arrive within 3-7 business days. Some specific products may have different delivery times. If a product has different delivery times, it will be specified in its product description.

Yes. We ship internationally to meet the needs of all Celtistas worldwide.

All shipping information is available on the "Shipping" page.

Yes. National orders will have free shipping for orders over 80€.

When your order is dispatched, you will receive an email with a tracking number so you can track its progress.

Our customs procedures are automatic. If the shipping agency has given you this information or if you have checked it in your order tracking, please let us know in case there is any error in your order documentation. You should contact us through https://rccelta.es/gl/escoitamos/ by selecting "store" as the reason.

In the event that the order has an incident, you must contact us through https://rccelta.es/gl/escoitamos/ choosing "store" as the reason.

Yes. When making the purchase, you must select the "Pick up at Abanca Balaídos store" option.

Of course, you will have a period of 30 days from the date of receipt of the product. Personalized items cannot be exchanged or returned.

1. Any customized product.
2. Any product that does not retain the original labels with which it was delivered.
3. Products that have been used or damaged due to use other than that necessary to check their nature, characteristics or operation.

No. Screen-printed or customised products cannot be exchanged or returned.

We do not make size or product changes. It will be necessary to return the item and place a new order with the desired size. If you have any questions, please contact us at https://rccelta.es/gl/escoitamos/ choosing "store" as the reason.

Products with screen printing cannot be exchanged or returned.

Unless there is an error in your order, any returns will be at the buyer's expense.

The product must be in the same condition as it was sent.

In the event that the order has an issue, you must contact us through https://rccelta.es/gl/escoitamos/ by selecting "store" as the reason.

Creating an account in Celta's online store is very simple:
1. Go to log in at the top right of the website and click on create an account.
2. Fill in the form fields (name, surname, email and password).
3. Accept our terms and conditions.
4. Log in with your account.

Yes. You can make your purchase as a guest, although we recommend creating an account to ensure the best possible after-sales service.

1. Log in via the menu at the top of the website.
2. Click on "Forgot your password"
3. Enter your email and click "submit" to reset your password.
4. Once you receive the email, click on "Reset your password".
5. Enter your new password and save it.
6. Your password will be updated and you will be able to access your account with it.

From your user profile, you will be able to edit your data. If you have any issues, please contact us at https://rccelta.es/gl/escoitamos/ selecting "shop" as the reason.

When you log in to your account, you can access your order history by clicking on the "user" icon.

If you wish to delete your account, please contact us at https://rccelta.es/gl/escoitamos/ and select "shop" as the reason.

You can find all the information at https://rccelta.es/celtistas/ on how to become a Celta fan and all the benefits you will access.

You will have a 10% discount on products. You can check all the benefits at https://rccelta.es/celtistas/

To access the Celtista discount, you will need to create your account in the online store with the same email you have in your Celtista profile. The system will detect that the email belongs to a Celtista account and will automatically apply a 10% discount to each product in your shopping cart.

If you have any issues with the discount, please contact us via https://rccelta.es/gl/escoitamos/ by selecting "store" as the reason.

The €10 coupon can be applied in the indicated box during the purchase process.

All products from tenda.celta.gal, Rio1923.gal, and the physical Celta stores are official and licensed.

On each product's page, you can find information about them, including the size guide.

Yes. The official playing jerseys can be customized. Choose the "Custom" option and select your favorite player's name, or manually enter the name and number you want to have printed on your back.

For any product inquiries, please contact us via https://rccelta.es/gl/escoitamos/ selecting "store" as the reason.

On the product pages, you will find information on the composition and care of the products.

Follow these steps:
1. Add the products you wish to purchase to your cart.
2. Click on "Proceed to checkout".
3. On the payment screen, locate the field called "Discount code", "Coupon", or "Discount code".
4. Enter your promotional code exactly as it appears.
5. Click on "Apply".
6. The discount will be automatically reflected in the order total if the coupon is valid.

Important: the code must be typed without additional spaces and respecting uppercase/lowercase if applicable.

Yes. Discount coupons may have an expiration date defined by the store. Once that date has passed, the code will automatically stop working. In addition, coupons may also have usage limits or specific purchase conditions. In any case, these must be reflected in their terms and conditions.

This will depend on whether the promotions are compatible with each other. Usually, coupons cannot be combined. Only in some cases may it be possible to use more than one discount coupon on the same order. If so, it will be specified in the conditions.

No. Promotions and discount codes are not applicable to products that are already discounted or on sale, unless expressly stated otherwise.

The best way not to miss any news is by subscribing to our newsletter. You will receive information about new collections, exclusive promotions, discounts, and special offers directly in your email.

You can easily subscribe by entering your email in the form at the bottom of our online store.

You can easily subscribe by entering your email in the form at the bottom of our online store.

You will receive communications about launches, new collections, exclusive offers and discounts, seasonal campaigns such as Black Friday or seasonal sales, and new official club merchandise and accessories.

Of course. In all our commercial communications you will have the option to unsubscribe from our database. You can also contact us at LOPD@celta.gal

Our Escoitamos platform is available 24 hours a day for any query. We guarantee a response within 5 business days.

You can write to Escoitamos at the following link: https://rccelta.es/escoitamos/ choosing "store" as the reason.

You can write to Escoitamos at the following link: https://rccelta.es/escoitamos/ choosing "shop" as the subject.