Refund policy

You may return any item within 30 days from the date of receipt, provided it is in the same condition in which it was sent. To do so, please send the products together with the Celta purchase receipt to the following address:

"Official Celta Store - Balaídos Stadium, 36210 Vigo, Pontevedra, Spain"

All return and reshipping costs will be the responsibility of the customer. We recommend using registered mail to ensure proper delivery of the return.

Once the merchandise has been received and its condition verified, the corresponding amount for the returned product will be refunded to the card used for the purchase.

Returns of personalized products will only be accepted if the personalization is incorrect upon receipt of the order or if the product has a defect.

Once a name, number, or competition patch has been printed on a shirt, it cannot be exchanged or refunded unless the product is defective. The same applies if a player leaves the club or changes their squad number while playing for the club. All personalized products are non-exchangeable and non-returnable.

QUALITY POLICY

Your purchase is protected by Spanish legislation governing the sale of goods, including regulations concerning defective products. This means that you may be entitled to a refund if your claim is justified and the defect is not the result of improper use of the product or any other damaging action.

In accordance with Celta’s quality policies, any product that a customer considers defective must be submitted for assessment and, where appropriate, will be replaced with a new product.

If your product was purchased in a physical store, you should visit one of our stores so that we can assist you.

If the product was purchased through our online store (tenda.celta.gal) and you do not have one of our stores nearby, you should submit a claim as soon as you discover the defect. We recommend doing so as quickly as possible.

You can contact our team at:

📧 ecommerce@celta.gal

When submitting a claim, please provide as much information as possible about the issue, include a photograph of the item, and state your order number.

Please remember that products must be sent in suitable packaging and that you should obtain proof of postage as evidence that the items were returned.

Once the product has been inspected and the return approved:

  • If the item is in stock and the purchase was made in a physical store, you may choose either a store voucher for the corresponding amount to be used in our stores or a refund.
  • If the product is out of stock or the purchase was made online, a refund will be issued directly.

Refunds will not be issued for items that:

  • Were not purchased from an Official Celta Store.
  • Have been damaged as a result of negligent handling.
  • Have been damaged through careless use.
  • Show damage due to normal wear and tear and have exceeded their expected economic lifespan.